Our Commitment to You

At Red Nose Goes Green we take very seriously your privacy and our obligations under the Privacy Act 1988 (Cth). Any personal information you provide to us will be managed carefully. We have a range of procedures in place to help protect your privacy.   At Red Nose Goes Green we conduct our operations in accordance with the National Privacy Principles. These are minimum standards that set out the general principles governing information handling practices for organisations.

What Personal Information Does Red Nose Goes Green Collect?

The type of personal information we collect varies according to how you interact with Red Nose Goes Green. Some examples include:

- when you complete any on line enquiry forms
- through telephone calls
- visits to our Web Site
- letters and other material sent by you to Red Nose Goes Green
- feedback, comments or suggestions on our service
- through Buy Green Web Site
- as a customer or client of Red Nose Goes Green
- when you provide a service or products to Red Nose Goes Green

The type of information we collect will very much depend on what you give us. It might be your name, address, telephone number, email address, work contacts and any other personal details you wish to provide. We do not try to collect sensitive information, but some people volunteer sensitive information anyway.

We may collect personal information when you visit our Web Site. For example if you use our Buy Green Web Site, we may record who has visited the site and other related information. We have a separate privacy policy for our Buy Green Web Site, which is available on the Web Site and on request.

Red Nose Goes Green reserves the right to perform statistical analysis of user activity and characteristics in order to measure interest in and use of the various areas in the Web Site and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas in the Web Site. You acknowledge that when you disclose personally identifiable information on the Web Site, that information, along with any substantive information disclosed in your communication, may be collected and collated and used and disclosed by Red Nose Goes Green and may result in marketing and promotional messages being sent to you from Red Nose Goes Green or its associates and affiliates.

What Does Red Nose Goes Green Do With the Personal Information?

The purpose for which we collect the information is to give effect to the particular interaction you have with Red Nose Goes Green. That might be, for example, when you seek to have your donation collected from your household. We may also use your personal information for related purposes that you would reasonably expect. We take particular care with any sensitive information.

There may be circumstances where we want to use your personal information to let you know about programs or to get your feedback on our operations. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material. If we have contracted out a service to a third party, we may need to disclose your personal information to that third party to ensure that you get the service needed. In these circumstances, we require the third party to protect the privacy of the information that is disclosed to it. There may be circumstances where the law requires us to disclose the information, or where disclosure is required to prevent a risk to health or safety or for law enforcement purposes.

How Do We Look After Your Personal Information?

We have internal security measures in place to help protect personal information from misuse, modification, unauthorised access, or disclosure. We have a security system in place to deal with the physical security of our premises and the personal information kept at our premises. We have procedures in place to maintain a secure computer/ electronic system.

We take reasonable steps to ensure that work areas are secure, and information on databases is protected by pass words and accessed only for legitimate purposes. All our staff are made aware of their obligations under the privacy principles to make your privacy a priority in dealing with personal information.

We take reasonable steps to ensure the information we collect, use and disclose is accurate, complete and up to date. When we no longer need your personal information we have procedures in place to either destroy it in a secure manner or to permanently de-identify the information.

Can You Access or Correct Information Held by Red Nose Goes Green?

We maintain records of personal information we have collected. You can gain access to the personal information held by Red Nose Goes Green about you.

Except in some limited circumstances such as where the information is commercially sensitive, any other information held by Red Nose Goes Green about you is available by contacting the Privacy Officer SIDS and Kids Victoria. You can submit a request for access to your personal information to SIDS and Kids Victoria Privacy Officer. We will process a request for access as quickly as possible. We reserve the right to impose a reasonable charge for processing and collating personal information, where appropriate and permitted under the Privacy Act 1988.   If you inform us that the information we hold is incorrect we will, if appropriate, amend those records.

Do You Have a Complaint?

If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we want to know about it. The contact person for complaints is the Privacy Officer. All complaints will be investigated.

Changes to This Privacy Policy

Red Nose Goes Green reserves the right to change its privacy policy at any time, and you should check this policy from time to time for that reason.

Have We Answered Your Questions About Privacy?

If you have other questions regarding our information handling processes, please Contact Us.